USAePay Quick Sale/Credit Guide
& Adjusting tips from a previous day
When you first login (after changing your password for the first time) you will be in the Batch Manager, viewing the current batch (if you login to another page, click the “Batches” tab in the menu near the top of the screen).
Your batch should automatically close once every 24 hours, when your Emagine Auto End of Day runs, or when End of Day is run manually (This is also dependant on your processor, as some processors will only batch at the set time(s) that have been configured, and are unaffected by End of Day).
If you wish to view a previous day's batch, click the box that says "Current Batch" (highlighted in red, near the top left below) - Select the day you'd like, and click VIEW (if your batch closes after midnight, the day of business will be the previous day to the date listed on the batch close time):
When you'd like to charge an additional amount (such as a tip), or refund an amount to a customer's card, find the transaction in the batch, and click the DETAILS button to the left of the transaction to see the "Transaction Details":
Verify that this is the transaction you'd like to make additional charges or credits to, then use the QUICK SALE form if you'd like to charge the customer an additional amount such as a tip, or the QUICK CREDIT form if you'd like to refund an amount to the customer.
Make sure you change the amount in the form... by default, it is the original amount of the charge, so change it unless you are giving a full refund, or charging the full amount a second time (chances are you will not charge the full amount again).
If you are adding a tip from a previous day, type the tip amount in the AMOUNT field of the QUICK SALE form, then you may add a note if you like in the DESCRIPTION field, and click the SALE button. It would look like this:
If you are issuing a refund for a previous day's charge (if a customer wants to cancel an item, or order), type the refund amount in the AMOUNT field of the QUICK CREDIT form, then you may add a note if you like in the DESCRIPTION field, and click the CREDIT button. It would look like this:
When you do either of these transactions, it will create a new entry in the current batch.
Keep in mind, if you enter a tip from a previous day, and pull the tip from the drawer, make sure you let the closing (or shift change) manager know that the report will be off by the amount of the tip. The Emagine software won't know you made a change in USAePay.